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- Maintenance on labs (for all equipment provided by UX-Study)
- Reactive maintenance to fix issues
- Regular proactive maintenance visits to ensure the labs remain in 100% working order
- Replacement of consumable parts during visits (cables, adapters, etc)
- Training
- User training, for researchers and other lab users
- Technical training, for Researchops & technical support staff
- Updates
- Periodic software & firmware updates to systems
- Ticketing
- Access to the bespoke ticketing system for reporting and tracking issues in labs / issues with research technology
- Updates in furniture and equipment (as needed)
- Installation of extra components to improve the experience in UX labs: cable trays, chargers, moveable flexible magnetic whiteboards, etc.
